Guest's Review of Abbey Business Accounts
27th Sep 2009
Overall Rating
- Value for money
- Banked with company1 year and over
- Customer service
My Abbey account has been operating successfully except. They insisted I had a credit card which I didn't want - easy to get around that I accepted it and then didn't use it.
When I moved - I couldnt change my address online. I couldn't remember one piece of my telephone security information so I had to go into the branch. I had to go a second time as whoever took the details didn't action it.
I've been without online banking access since they changed the login method; 3 times I've tried to get the details re-sent to me, 3 times it hasn't worked. The latest discussion with the rude call centre advisor ended in a row with me being extremely annoyed (which doesn't happen often).
I'm looking at other banks. I wish firstdirect did a business account they are fantastic at personal banking
Customer Service should be 0 (zero)
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