New ID London Review

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justephens's review of New ID London

★★★★☆

“Wow, I started using this site to rave about buying a...”

Written on: 27/09/2009 by justephens (3 reviews written)

Wow, I started using this site to rave about buying a DVD player and thought I would check the reviews for a make over company I have just used after finding shocking reports about them on another site and it's the same story here, I am amazed as I had a totally different experience with this company, admittedly I used the Birmingham branch, which doesn't seem to have as much written about it but all the same I find it hard to believe that such different service would be obtained at one branch from another, either that or this company have radically re structured their approach to customer service. I agree that buying the CD or lots of photos is pretty expensive but having said that the actual cost of the make over is so small considering the time you spend there and the amount of work involved to be totally transformed and then photo shot and the quality of the pictures you are buying I am amazed that people expect it to be so much cheaper. I know of other companies that my friends have used that have charged way more and the pictures were not great quality wise either. In my experience I got everything I expected to get (other than a bit sizzled on Bucks fizz for pre photo nerves) I got a great welcome from the receptionist, there were free drinks literally all day. I was really happy with my facial and the make up lady was really attentive and asked me all about my skin type before she started and gave me great hints and advice on how to sculpt the look of my face with make up, something I had never done before and Ok I have not managed to achieve quite the same effect as she did but I am really getting the hang of it and I am really happy with the results, everybody has noticed. I bought three of the products that have really transformed my previously fairly non existent make up regime and I now wear my hair down as the hairstylist turned a drag and tie up mess of hair into something I am now proud to wear down. Both were really friendly and put me at ease as did the photographer who I think pretty much straight away spotted that I am not the most photographically out going person and really got me into the swing of things, well OK. the Bucks Fizz helped, and I found his work to be really creative and honestly didn't actually recognize myself in a few of the shots and I had no idea that I could look that glamorous or how good it felt to be pampered and made to feel, well frankly, famous. Yes admittedly there was a bit of waiting around at times but I found the whole day fun, exciting as well as relaxing and was amazing utterly by the results. It seems to me that everybody is banging on about the price but for a pretty much once in a life time experience and for a lot of top quality photographs I really didn't find it that bad but perhaps I put a larger value on looking stunning than some of your other commenter's I don't know, but I had a great day, I loved how I looked and how I felt and really cant work out how I ended up with such a different experience, I certainly didn't feel pressured into buying more than I can afford, yes I was offered several different options but at no time did I feel bullied. I had a great day and am only glad that I didn't find all this negative press before hand as I would have missed out on what in my experience was a really terrific day

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Msveritybrooks's Response to justephens's Review

Written on: 20/12/2009

I found this review very helpful because... I read it when my parents got me a voucher for the same experience, I was nervous but felt better having read this review, I went and I loved it and really want to go again
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