Guest's Review of British Gas
26th Sep 2009
Overall Rating
- Value for money
I live in a small 1 bedroom flat which is heated by district heating. The only electic I use is for small electrical items. I do not have gas. British Gas thought I was running an industry when they posted me an online bill for September of this year for the grand sum of £901 25 for a quarter. I gave the September reading which was correct. The previous reading for June was read by a meter reader and he got the first digit of the meter wrong, he put a 6 instead of a 7. When I gave a reading in September it was put at over 10,000 klwatts of electic I had used. My proper bill was £39.50.
An ammended bill was sent for £25 then another bill arrived for £39.50,then 3 privious bills.
My first bill with British Gas in January this year was £188 - for 1 month. This was an estimate and the bill was only £24.
British Gas have messed my account up since I joined in December 2008. Thay have apologised over the phone after I have phoned complaints, but I have had no written apology for all the mistakes they made. They are trying to keep me by sending out 2+4+1 vouchers for days out and said if I stay with them for 6 months, they will send me £150 off an holiday. A rubbish company who have to btibe customers to stay with them instead of getting rid of their incompetent staff and cleaning up their act. I am changing supplier as soon as possible. Good riddance British Gas.
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