Guest's Review of Beds Direct www.bedsdirect.com
26th Sep 2009
Overall Rating
- Value for money
The Beds Direct sales dept were very helpful and friendly and the delivery was arranged and carried out promptly - I was happy THEN the wrong goods were delivered. Took far too long to arrange redelivery - we waited in and goods never arrived and then we were told that WE had the dates wrong which was a blatant lie. We were never called back as promised and had to do all the legwork to get the goods we had paid for! Finally our bed arrived but the pillows that i was persuaded to buy never arrived...two weeks passed still nothing. Only when I called them did they tell me they'd have to refund my money...I asked them why they hadn't contacted us and whether they would have just kept our money and our pillows if i hadn't called them! And any apology? None whatsoever! The 'customer service' agent couldn't wait to get me off the phone and hung up before i'd finished speaking...enough said!
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Web Links
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