Xoom.com Money Transfers Review

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1.8 stars
Average rating for this product is: 1.8 out of 5

From 1 rating and 56 reviews

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Guest's Review of Xoom.com Money Transfers

26th Sep 2009

Overall Rating

1 stars
  • Value for money
    1 stars
  • Speed of service
    1 stars
  • Type of customer
    Personal
  • Customer Service
    1 stars

I used Xoom to send $300 to my husband in China. I was impressed by their low fees and how quick they claimed to send it. I used a credit card which according to them is even quicker than sending it by bank account. I was glad that he would be receiving the money probably the same day, we needed the money quick for a very urgent matter. It's now 13 days later, over 10 calls to customer service, 6 emails, 3 attempted transactions all canceled without explanation and I can't get them to credit back my money to my credit card. I called my credit card company and they said that they cannot credit it back until they receive an okay from Xoom to cancel. Altogether Zoom is holding over $900 for the 3 transactions that were "canceled". And the second two transactions I only did after Xoom okayed it and said that I should try a new transaction. I see some positive reviews for Xoom here, and I really glad they worked out for those people, but for many they've done the same thing that they done to me. I advise everyone to not risk using this service, it's really just a gamble whether they decide to screw you or not. I just got off the phone to them a couple of minutes ago, and they told me that it was still being verified, don't know what they are verifying when all I want is my money back. They told me I had to wait over the weekend until Monday, when their Verification Team will be open again, so that they can resolve this. I'm just about to go pull all my hair out!!!

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