Brian Hartley's Review of Neville Johnson
25th Sep 2009
Overall Rating
- Value for money
Our Neville Johnson September 2009 fitted bedroom (large installation over £16K after NJ national discounts)would, from the other reviews here, appear to be an anomaly! --- Perhaps just an unfortuate set of circumstances that have produced a 'blip' in an otherwise excellent Neville Johnson Brand reputation ---.
Dozens of faults, ranging from:- in Design, the selection of raw materials, manufacturing issues / final inspection lacking, shipping damage and installation issues.
Currently not accepting all of the furniture and situation is ongoing.
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Members' Comments onBrian Hartley's Review
Brian Hartley
on 11th Oct 2009
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FINAL OUTCOME:-
Following a number of visits from Neville Johnson to view the bedroom furniture and discuss potential resolutions of the issues raised, Emails to and discussions with a Director of the Company;-
It became evident that in respect of the individuality and style of finish of the installation that the possible resolutions offered by Neville Johnson, if undertaken, would still not result in myself being entirely satisfied with the furniture and overall effect. Under all the specific circumstances, Neville Johnson, as a goodwill gesture, agreed to remove all the NJ furniture and make full refund of all payments made. Removal and full refund took place a few days ago. I am totally satisfied with the final outcome and appreciative of the NJ goodwill gesture.