Pipex Broadband www.solo.pipex.net Review

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Pipex Broadband www.solo.pipex.net
1.1 stars
Average rating for this product is: 1.1 out of 5

From 3 ratings and 261 reviews

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Guest's Review of Pipex Broadband www.solo.pipex.net

24th Sep 2009

Overall Rating

1 stars
  • Value for money
    1 stars
  • Customer Service
    1 stars
  • Reliability
    3 stars
  • Speed Consistency
    2 stars

Hi

In January 2008 my pipex contract begun and expired in January 2009, I recieved no notification of an expired contract and forgot about it. In July 2009 I decided to see if I could be upgraded to 16mbit via pipex given I just found out my contract expired, instead, they offered me a discounted deal and free home calls due to being a good customer, anyways, I declined and requested my mac code.

Next week I am on my new provider O2 and loving it, one morning I wake up and see a nasty letter stating I owe Pipex £213.91 , I phoned them up and they said that on the 24th of July I signed a new contract , but I stated that I migrated and did not request any new services, they said that they understand I migrated but I still have to pay the fee (Even though I didnt want a new package) , they forwarded my information to a new department and they would contact me.

2 Weeks later another post through the door wanting £213.91, I phone again and explained the circumstances, sadly for me this woman on the other end insisted that I had a new contract, she said I phoned up wanting the package and was given it and that It was my fault for requesting migration. Allot of talk later trying to explain and I was forwarded to the customer care department.

A lady on the other end checked all my notes and saw that I didnt authorize no contract despite having one set up, she then waved the fee and then I was issued a £16 cheque as I was in credit.. so my overall expired with Pipex has been a bad one... still no understanding as to why they would make me a new contract without my permission but least its sorted now.

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