Post Office Car Insurance Review

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Post Office Car Insurance
1.4 stars
Average rating for this product is: 1.4 out of 5

From 2 ratings and 42 reviews

Thumb down 19% of users recommend this product

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Guest's Review of Post Office Car Insurance

24th Sep 2009

Overall Rating

1 stars
  • Value for money
    1 stars
  • Reason for going with this company
    Cheapest Quote
  • Driver Type
    Older Drivers
  • Customer Service
    1 stars
  • Have you made a Claim
    Never Claimed
  • Cover Taken
    Comprehensive
  • Previous Insurance Company
    norwich union

had insurance with p/o for 7 years never claimed wanted to change policy to my van told they cant insure me for van with no explanation. 4 months into policy don't want to cancel just change over to another vehicle for some reason they wont .have sold car so they are giving me no choice but to go elsewhere and for the privilege have got pay them £77.so really I'm not canceling I'm being forced into a situation where i have to pay them for insurance cover on a vehicle i no longer own or am insured to drive .is that morally or legally right .if they gave me a valid reason why they wont insure me might have felt a bit beter about the situation.suport your local post ofice my ass NOT ANYMORE!!!!!!!!!!!!!!!

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Members' Comments onGuest's Review

  • fsada Rank: Sergeant on 30th Oct 2009

    hi there mate, i work in insurance for a number of years, and p/office is right they cannot change a policy over from a private car policy to a van insurance policy, now what they should of offered you, is the option to get a quote for a new 12monthly policy for the van, if you accept this price, then p/office will cancel your car policy and waive the cancellation charges applied. they have too, as you have taken out a new 12month contract with them. if you were not given that option mate, i suggest you call them ( i take it you have already cancelled the policy and been charges the £77) then complain to a t/leader ( dont bother with c/s advisors) and complain. state you were not given this option, youll probs have to take it further with the customer relations team mate, but state to them "all insurers must treat every one of there customers the same" if you havent been given this option, therefore you have been treat unfairly. happy days ull get a refund for cancellation charge. if they try and fog you off, just then state ull go to FOS, they change their tune