Ernest Jones Review

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Ernest Jones
0.9 stars
Average rating for this product is: 0.9 out of 5

From 1 rating and 69 reviews

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Guest's Review of Ernest Jones

24th Sep 2009

Overall Rating

1 stars
  • Value for money
    1 stars
  • Quality of service
    1 stars
  • Goods purchased & cost
    1500
  • Layout of shop
    1 stars

I know that this is about a completely different product - my TAG watch bought as a 40th present from my husband but still highlights yet again the appalling customer service of Ernest Jones. I took the watch in to get the battery replaced under the 2 year warranty. I had the original box, receiot and guarantee card. In store, I offered the box for transportation to TAG but this was declined, the assistant took the details re. the guarantee and I was told 4-6 weeks turnaround (just to change a battery!!!) Anyway, popped into the store to chase progress and was told that I needed to pay £145. I explained that there must ne a misunderstanding as it was being done under guarantee and was told (in a loud voice, shop full of customers) that no, it wasn't as if there had been a guarantee the details would have been entered and that their staff do not make mistakes - basically I was being called a liar! I was so x I went straight home, got all the stuff and was just on my way back when I got a call to say that they had made a mistake and yes there ws a guarantee but the charge was for damage to the watch. You guessed it, the watch was in no way damaged when I handed it over - no damage was stated on my receipt and TAG will not do the work until the damage is corrected as they can not guarantee it. Callled EJ head office have been told it will take 5 days to get any feedback - they only need to call the store and TAG how long can that take??? Know that I have a battle on my hands and will never ever purchase from these people again, Will keep you posted of the outcome maybe they will redeem themselves!!!

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