Malaysian Airlines Review

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Malaysian Airlines
3.2 stars
Average rating for this product is: 3.2 out of 5

From 3 ratings and 38 reviews

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Guest's Review of Malaysian Airlines

24th Sep 2009

Overall Rating

1 stars
  • Value for money
    1 stars
  • Flight From - To
    Japan to Malaysia
  • Flight on time?
    1 stars
  • Comfort on flight
    1 stars
  • Flight Date
    23 September 2009
  • Ticket class
    Economy
  • Customer service
    1 stars
  • Quality of food
    1 stars

Malaysian Airlines - My mother came to visit me in Japan, traveling from Perth, Australia to Osaka, Japan. I accompanied her to the check-in counter at Kansai International Airport, helping her carry her luggage, and to make sure she departed Japan smoothly.

The MAS Kansai International Airport check-in ground staff of M. Nakai were arrogant, rude, callous, unhelpful, hopeless at communicating in English, and completely insensitive to my 73 year old mother, who is a frail pensioner, and has been weakened as a result of cancer treatment. These 3 robots, for they are not sentient beings, said she must either pay 45,000 Japanese yen in excess baggage or remove stuff from her check in luggage. They gave her no leeway from the allowable 25 kg's of check in luggage, and forced her to lug 7.5 extra kilos in hand baggage because she couldn't afford to pay. My mother rarely travels, the last time was quite a few years ago, and will probably not want to fly again after this shocking experience.

I am outraged at these MAS "androids" who were constantly smiling at my mother's discomfort, even after I explained her situation. Why didn't they exercise a bit of common sense and discretion because of her age, and lack of recent flight experience?

Finally, I would like to state that the extra 7.5 kg of hand baggage made her exceed her hand baggage weight limit as well, so the 3 sticklers for following procedure achieved nothing, except to inflict discomfort and cause embarrassment upon my frail and petite mother.

I asked to speak to the MAS manager at the airport but was gleefully denied this request

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