Guest's Review of SMS (Special Mail Services) Courier
24th Sep 2009
Overall Rating
- Value for money
Three days I have waited in for SMS to deliver my passport. First day they dropped off a card without ringing the doorbell. Second time, I rearranged delivery via their website. Around mid-afternoon I called to confirm that it was on its way - they said that no delivery had been arranged. Third day, I've just phoned them and they say their courier tried to deliver it at 9am and got no answer. That is a lie.
I've just arranged to go to them and collect it myself.
(I've given them one star - apparently you can't give them none.)
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Members' Comments onGuest's Review
katesms
on 9th Oct 2009
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My name is Kate Slough, Head of Customer Concerns for SMS.
I would be happy to investigate the problems you mention. Please contact me on my company e-mail of kate.slough@securemail.co.uk with your name and full postal address, and I will be able to provide a response to your concerns directly to you.
Many thanks,
Kate Slough - Head of Customer Concerns.