DFS Review

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1.5 stars
Average rating for this product is: 1.5 out of 5

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852bob's Review of DFS

24th Sep 2009

Overall Rating

2 stars
  • Value for money
    0 stars
  • Quality of service
    2 stars
  • Goods purchased & cost
    £2500
  • Layout of shop
    4 stars

FOR ALL THOSE WHO WISH TO ORDER FROM (DFS) Please be aware: of the clauses in the documentation as regards to DELIVERY TIMES, also if purchased on an INTEREST FREE CREDIT agreement. Firstly may I say that I cannot comment on the workmanship of the goods, as I have not taken delivery as yet, my comments are purely on the salesmanship of the store. I ordered a three piece suite on the 12 July 2009 in Birmingham, the sales person was most helpful ,and polite ,and I have no comments on their professionalism. But what you need to know is they will tell you that the delivery time is eleven weeks. It is only when you get the paperwork ,you see it is approx eleven weeks, which leaves it open ended and you have no comeback you are tied in. Also the finance company that you sighed with starts the clock ticking from the time you Signe the agreement , which means you may not get you suite for six months but you credit agreement has clocked up that amount of time. you will have only had the goods for six months, then you pay. I have waited the eleven weeks for delivery and contacted the store to find out why I have not heard anything about my order . They tell me that there is a problem, that these suites are made in the FAR EAST and are shipped to England ( something else they failed to tell you when purchasing) so on your delivery date you may still be waiting for a ship to set sail with your goods on it. On contacting the store I found the operative quite versed in the answers as to, what has happened, or what was my responsibility were on purchasing (like reading the small print) so be prepared to take a magnifying glass. It seemed to me that their comments are so fluent , that mine is not a unique situation. I have fell foul of these clauses, and it's a fair cop, I just have to sit and wait. So I hope with this little advise others may not be caught in the same net.

If by just the remotest chance that DFS monitor these sites , I would be interested in them replying or have someone of higher authority giving me a contact no.

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