HSA Health Review

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2.5 stars
Average rating for this product is: 2.5 out of 5

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Guest's Review of HSA Health

23rd Sep 2009

Overall Rating

1 stars
  • Value for money
    1 stars
  • Customer service
    1 stars
  • Have you made a claim?
    Yes

Short summary - don't touch them with a barge pole!

Details:
- very obscure interpretation of terms and conditions: always in their favour
- even most basic, routine check-up claims disputed
- so far nothing paid in full as the Ts & Cs would indicate, but questionable interpretations used to justify non-payment
- have had one 'success' in getting the amount owed, after much hass;e - letters, 'phone calls, etc., but...
- following routine claim was only paid a few pounds (£10) instead of the amount due (£90), based on the previous claim being paid late and using up the 'allowance'
- eventually got fed up with paying £20-£25 a month for several years and receiving a few tens of pounds back, with much hassle / fighting on my part

HSA are clearly not a reputable health insurance company, but, rather, one out to fleece their 'customers' for every penny they can.

Go with them if you want a black hole to throw your money into and endless hassle over the most trivial of claims.

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