Guest's Review of Abbey National Telephone Banking
23rd Sep 2009
Overall Rating
- Customer Service
After more than 20 years with Abbey I have finally had enough! They omitted to send my replacement card when the old one expired, causing me great inconvenience when I was booked to travel to USA the next day. Customer services apologised and I was given £50 compensation, but this does not alter the fact that the telephone staff as well as most of the branch staff are improperly trained and incapable of handling even minor complaints properly. Probably not the branch staff to blame, as they appear to severely understaffed. I have had several problems with Abbey over the years, but they are now worse than ever and I am in the process of moving to another bank (hopefully not out of the frying pan into the fire!!).
In conclusion, TO BE AVOIDED!!
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