Comet Review

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Comet
1.1 stars
Average rating for this product is: 1.1 out of 5

From 6 ratings and 166 reviews

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Guest's Review of Comet

22nd Sep 2009

Overall Rating

2 stars
  • Value for money
    2 stars
  • Quality of service
    1 stars
  • Goods purchased & cost
    Gas cooker
  • Layout of shop
    3 stars

Purchased £2000 worth of goods from comet two weeks ago including a Zanussi gas cooker.

On arrival early morning the cooker was demonstrated and found to be faulty. We were assured there would be a call from Comet that day with a view to repair/replacement but we received no call. There was no call the following morning so we had to contact Comet. Finally got a promise to deliver a replacement unit the following week on Tuesday 22nd Sept.

On the morning of 22nd having received no contact from Comet we called Comet to confirm delivery and were told it would be any time between 8.00 am and 6.00 pm. This meant the entire day tied up through no fault of our own having been saddled with a unit delivered faulty. During ensuing discussion regarding this the Comet representative hung up.

Such is the level of service and customer care it seems we can expect from Comet.

We still anxiously await our replacement cooker.

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