Host Excellence www.hostexcellence.com Review

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2.5 stars
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Guest's Review of Host Excellence www.hostexcellence.com

21st Sep 2009

Overall Rating

1 stars
  • Value for money
    1 stars
  • Content
    1 stars

I have had my hosting with hosting Excellence for the past 8 months after having paid for my service for 2 yrs and then on Sunday they decided to pull my site claiming it was using to much resource?, i had paid for an unlimited package to run my IPB community on and for the past 8 months there has been no issues, now the past 8 months have been anything but rosey with page load times being an issue and when ever i speak to there live chat about this issue, they inform me "Its loading ok here", their tech support team are middle men who obviously have to speak to someone else before they can answer any question and the ticket response time is terrible.

At the moment i have no access to my sites as they have suspended my accounts and i have no access to my control panel on my website, my site doesn't host any downloads or illegal material, just a community of DJ's who chat and discuss about music.

I would advise anyone looking to host a community website to check that the package you purchase from these will be allowed as there servers seem to have problems with the smallest of sites, my community only had 400 members and about 4000 posts and i was on the top package with them.

My account was suspended yesterday morning without any notice but they claim they will email a warning asking for the matter to be resolved before limiting your account, this didn't happen with me?

Now i am unsure if this comment will be shown on here as it does not show them in a good light but people need to know what kind of service they can expect.

I do hope they manage to get my issue resolved but i am already looking for new hosts and wont be recommending Hostexcellance to any of my clients and friends, i will also be leaving this review on any site that asks for comments about the service this hosting company provides.

And it appears i am not the only one to have appealing service from this company.

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