Guest's Review of Mexicana
21st Sep 2009
Overall Rating
- Value for money
- Flight From - ToVancouver to Ixtapa
- Flight on time?
- Comfort on flight
- Flight DateDecember/2009
- Ticket classEconomy
- Customer service
- Quality of food
If I could give negative stars I would! We booked with Mexicana in April 2009 for flight in December 2009 from Vancouver to Ixtapa. In September 2009 we were contacted and told our flight was cancelled (seems to be a trend from other reviews). Our options as provided by Mexicana were to flight out 2 days earlier, miss Christmas with the family and incurr additional hotel costs or fly out later reducing our 7 day vacation to 3 days. Neither option was acceptable. Mexicana is blaiming the airport but it appears they changed their schedule totally. Merry Christmas to all the Mexicana employees who have ruined mine & my families!!!
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