KWoolley's Review of British Gas
21st Sep 2009
Overall Rating
- Value for money
Never ever sign up to British Gas for anything. I had a run in with them a while ago and am still fuming about it! The short version is that they replaced an electricity meter in my house for some reason (1 year after doing the same!) and failed to update their records - resulting in my bills only ever being estimates as the readings I and meter reading companies supplied wouldn't tally up with the expected readings. After a while I got fed up of this so I switched suppliers to Atlantic (who are excellent btw!) and requested a final bill from BG. Despite my giving them the correct meter number numerous times this situation eventually culminated in them threatening to take me to court for non-payment of a final bill that was never actually sent to me! Several months later, consisting of angry telephone calls, letters, reports to EnergyWatch (who weren't much use either) the situation was allegedly resolved by BG, and I was given a grand total of £15 compensation that they knocked off the final bill. Whoopie doo. Looking back, I should have let them go to the expense of taking me to court! AND they still couldn't manage to forward the correct meter number onto Atlantic when I switched to them - Atlantic managed to sort the problem out from their end after one telephone call. Well done Atlantic. My advice - NEVER EVER get involved with British Gas!
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