Direct Line Car Insurance Review

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Direct Line Car Insurance
1.5 stars
Average rating for this product is: 1.5 out of 5

From 7 ratings and 148 reviews

Thumb down 24% of users recommend this product

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Guest's Review of Direct Line Car Insurance

21st Sep 2009

Overall Rating

1 stars
  • Value for money
    1 stars
  • Reason for going with this company
    Best Cover
  • Driver Type
    Young Driver
  • Customer Service
    1 stars
  • Have you made a Claim
    Never Claimed
  • Cover Taken
    Comprehensive
  • Previous Insurance Company
    Admiral

Signed up to Direct Line car insurance due to better than average cover, including being allows to drive other cars 3rd party. I couldn't find much information on line but according to their website this cover is standard (see http://www.directline.com/about_us/news_141005.htm ).

Unfortunately, as I am under 25, I am excluded from what is supposedly 'standard'. They didn't tell me this when I bought the policy and If I had not read it in detail I would have been driving uninsured. I read all the policy documents online before buying and this exclusion is not there, only in the schedule which you cannot view before you buy. I called them to complain, and after 1/2 hour on the phone the best they can offer is to waive the cancellation fee. They couldn't point me to where I was supposed to have got this information.

I'm cancelling my home insurance policy with them too. There is nothing wrong with it but I'm angry.

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