Guest's Review of Europcar Car Hire
21st Sep 2009
Overall Rating
- Value for money
- Country & City of hireUk Gatwick Airport
- Choice of vehiclesPoor
- Date of hire (month/year)October/2009
- Condition of vehiclePoor
Actually the vehicle was not really poor as it was not even there.
Arriving at 11.30 pm at Gatwick I was told that the car I had pre-booked was not available. There were at least 20 other customers who also had no vehicles. The Europcar staff had no idea when cars would be available and we were told to go away and make other arrangments. Subsequently the customers services line is too busy (has been for 72 hours ) to get through.
Complete shambles
Emailed them and still have not had a reply
Shocking
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