Bodypower Sports / Fitness Superstore www.fitness-superstore.co.uk Review

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2.9 stars
Average rating for this product is: 2.9 out of 5

From 2 ratings and 38 reviews

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Guest's Review of Bodypower Sports / Fitness Superstore www.fitness-superstore.co.uk

21st Sep 2009

Overall Rating

4 stars
  • Value for money
    5 stars
  • Delivery
    Up to a week late
  • Quality of website
    4 stars
  • Goods purchased & cost
    Rower and recumbent bike £240
  • Customer Service
    3 stars

After deciding that I need to lose a few pounds and improve my fitness I set my heart on buying a rowing machine/exercise bike combo. Most websites had sold out on the model that I wanted but then I stumbled across Fitness Superstore. Not only did it have the machine I wanted in stock, it was also the best value and included a free gift. I placed my order and my confirmation email told me to wait about 5-7 working days for delivery. Two weeks later I was still waiting, I gave it a few extra days because of bank holiday Monday. I checked this website for reviews to make sure I hadn't bought from a dodgy website and the results worried me, quite a lot of people were waiting for their products for over a month. After seeing this I called their customer service, I got through after about three attempts. The lady was very polite and said that my order was on hold because the free gift was out of stock. I said that I wasn't really interested in the free gift so she said she would dispatch my order. I received my order two days later. The only thing lacking is communication, It would have been good to get an email letting me know the status of my order when they knew that the free gift was out of stock. Otherwise I would recommend using them.

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