Guest's Review of 24 Hours Booking - www.bookings-24hours.com
21st Sep 2009
Overall Rating
- Value for money
- Customer Service
- Have you booked through this tour operator before?Yes
I booked a hotel in Greece and received a confirmation of booking. They also deducted 2000 Euro from my credit card. When I arrived at the hotel they had no knowledge of the reservation and the hotel was booked fully. I manage to get a room at the villa part of the hotel for a rack rate. After contacting '24 hours Booking' they said that they would refund the money to my credit card and that the hotel suddenly informed them that there was no rooms available. After waiting for 2 weeks i called to check for the refund and they informed me that they do not longer refund on credit cards. I send them my account number and are still waiting for refund. I have not received any written reply nor any confirmation. These guys are absolutely acting unprofessional and I would not recommend anybody to book through them. So do not make the mistake I made.
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