ING Direct Internet Banking www.ingdirect.com Review

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ING Direct Internet Banking www.ingdirect.com
2.7 stars
Average rating for this product is: 2.7 out of 5

From 10 ratings and 57 reviews

Thumb down 49% of users recommend this product

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Guest's Review of ING Direct Internet Banking www.ingdirect.com

21st Sep 2009

Overall Rating

1 stars
  • Value for money
    1 stars
  • Ease of Use
    1 stars
  • Used service for
    0 - 6 Months

Slow convoluted postal-based application process is unacceptable for an alleged internet-only/direct bank. Proof of address/ID was not requested at time of lodging application, but then they decided several weeks later (accoutn still not set up) that they needed this proof, which apparently was requested via the post, never arrived (strike!), which didn't stop ING helping themselves to the money from my linked account sent to them via cheque as initial deposit. Now unable to get this money back until one of their reps phones me back. No sympathy from customer service guy.

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