Guest's Review of Virgin Holidays, www.virginholidays.co.uk
20th Sep 2009
Overall Rating
- Value for money
- Customer Service
- Have you booked through this tour operator before?Yes
If you go to the USA with Virgin Holidays expect problems, I was left at JFK for 3 hours no meet and greet after having paid for transfers to hotel. Hotel in Niagara Falls overbooked had a camp bed. you are passed to an American company when you arrive in the USA and thats where the problems start. I would not book with Virgin again the after sales complaints service is dreadful they are not interested, do not book with Virgin you will be sorry.
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