Currys www.currys.co.uk Review

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Currys www.currys.co.uk
1.2 stars
Average rating for this product is: 1.2 out of 5

From 20 ratings and 44 reviews

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Guest's Review of Currys www.currys.co.uk

19th Sep 2009

Overall Rating

1 stars
  • Value for money
    1 stars
  • Delivery
    Still waiting
  • Quality of website
    1 stars
  • Goods purchased & cost
    fridge freezer
  • Customer Service
    1 stars

On September 4th we ordered a Daewoo American fridge Freezer from Currys. It was not in stock and would not be until Friday 11th. The very helpful sales person promised to try her best to get it delivered the following day. Friday 11th we were told to expect it on Saturday. Saturday we were told it would arrive on Sunday. Sunday morning we had three calls to tell us that the driver had: a) a funny turn, b) hurt his back, c) hurt his arm

At no time was there even a hint of an apology - they were off-hand and refused to even try to get it rescheduled for later that day

Many calls later we extracted a promise that it would be their first delivery on Monday

I took time off work on Monday and with no sign of it by mid day I called and was told it would not be arriving until Tuesday because "they could not find it".

Halfway through complaining and trying to extract a firm delivery time for the following day they put the phone down on me.

I drove to the store to complain in person and while I was there we were contacted by a driver to inform us he was 5 minutes away - with the fridge freezer

I rushed back home to find that the contract drivers would not be taking the old American Fridge freezer back (a Whirlpool model that we had the great misfortune to purchase from you 5 years ago)

Our new model was unpacked and the driver pointed out that it had a small dent in the door

We called the store and were promised a £50 refund from the manufacturer if we kept the fridge (no sign of it yet) and we were promised the old one would be collected Tuesday

It wasn't, but we were contacted and told that our fridge would be with us Friday. When we replied we already had one, we were asked if we still wanted the television stand.

Now here's some food for thought, if we had said nothing presumably we would now be the proud owners of a second fridge and a TV stand we had not ordered.

Hey ho, back to the plot ~ Wednesday evening arrived and our old fridge was still in the front garden, so we complained to the duty manager and he apologised and promised it would be collected Friday.

GUESS WHAT ~ SATURDAY NIGHT AND IT'S STILL HERE ~ AND NOBODY HAS BEEN IN TOUCH!!!

I refuse to make any more calls or drive to the store again to complain. If it is still in my front garden by the end of next week I am going to manhandle it onto the pavement and paint "dumped by Currys" all over it and invite every newspaper within a 25 mile radius to come and take photographs.

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