Guest's Review of Duvet and Pillow Warehouse www.duvetandpillowwarehouse.co.uk
19th Sep 2009
Overall Rating
- Value for money
I wish I'd read the Duvet and Pillow Warehouse reviews here first!! I ordered an all seasons goose feather duvet and two memory foam pillows. Payment went through, confirmation emails sent, delivery the next day...all good so far! First disappointment was the size of the memory foam pillows - about half the size of a pillow!! So it was as good as useless really. Nevermind, I told myself the pillows would be good for sleepovers for the kids with their sleeping bags. Next disappointment - BIG disappointment - was the smell of the duvet itself. Initially I thought the smell in my son's bedroom was his socks he'd left lying on the bedroom floor! However, socks in the laundry bin, the smell pervaded. The following morning the whole house stank of what can only be described as rancid cheese. The feathers in the duvet!! I have washed the duvet twice, put it in the tumble drier with about 12 Bounce tumble sheets, and still it pongs to high heaven. I haven't bothered contacting the company as the duvet has been opened and effectively used and, from what I can gather, communication will be non-forthcoming. I shall have to write it off to experience. If I'd gone to Marks & Spencers I'm sure it would have been a different scenario and I'd have got my money back. But then again, maybe M&S would have packed their quilts with feathers that didn't smell fowl. Weak pun. Well, if I don't laugh about it I'll cry!
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DuvetAndPillowWarehouse
on 29th Sep 2009
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Duvet & Pillow Warehouse: We despatch hundreds of duvets and pillows each week. All of our products undergo strict quality control to ensure that our customers are getting true value for money. However, with all these checks in place, it is still possible for defective products to be sent to customers.
It is how we deal with an error that is important. If this customer had contacted us (I have not information to check this) we would have done the following:
1. Offered to collect the defective products at no cost to the customer.
2. Offered a replacement for the products or, if the customer wished, refunded the entire order.
All I can ask is that the customer contact us so that this may be resolved.
Yours sincerely
Adam Prowse
Director
Duvet & Pillow Warehouse
www.duvetandpillowwarehouse.co.uk