Guest's Review of David Clulow Opticians
18th Sep 2009
Overall Rating
- Value for money
- Type of ShopHigh Street
I went to David Clulow in Canary Wharf for a simple eye check up for glasses & contact lenses. This is what I noticed:
1. First of all the optician had no idea that I had been to David Clulow before and kept on wasting time asking basic questions which she would have know if she just got my details off her system.
2. Secondly, at the end of the appoointment I told her I wanted to buy 6months supply of contacts since I only wear contacts and NEVER wear glasses. However she KEPT on PUSHING me to purchase glasses because my glasses prescription has apparently changed a TINY INSIGNIFICANT amount eve though I kep on saying that I never wear my glasses!
3. When leaving the appointment I was NOT given my prescriptions! I thought that was the whole point of me paying £25 for the eye test!
4. I was told I would be called within 2 days to try my new contact lenses. Never received that cal.
5. 6 days after I called David Clulow to ask about my contact lens trial & check up. They said they would call back. They never did.
6. 8 days after I called AGAIN to ask about my contact lens. They said they would call back. They never did. By this time its urgent because I had no contacts left to wear.
7. I asked whether I could pick up my prescription from them but they said no because I hadnt had my trial check (the one that Ive been waiting impatiently for!). They said I have to wait until the next week to speak to my optivian which is too long because I had run out of contact lenses by now! The shocking thing about this is that right from the start I had told them that I needed new contact lenses urgently yet they seem to be doing their best to prevent me from getting new contact lenses. Specsavers, D&A and all the local opticians I have been to in the past are SO MUCH BETTER. I will NEVER go back to Davuid Clulow in Canary Wharf again!
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