American Airlines Review

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American Airlines
1.5 stars
Average rating for this product is: 1.5 out of 5

From 7 ratings and 189 reviews

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Guest's Review of American Airlines

18th Sep 2009

Overall Rating

1 stars
  • Value for money
    1 stars
  • Flight From - To
    SFO to JFK, JFK to Puerto Rico, Puerto Rico to Ant
  • Flight on time?
    1 stars
  • Comfort on flight
    3 stars
  • Flight Date
    September 2007
  • Ticket class
    Economy
  • Customer service
    1 stars
  • Quality of food
    3 stars

My husband and I booked a trip to Antigua for our honeymoon. As part of our travel package, we ended up flying on American Airlines which turned out to be a horrendous experience. Our departing flight from SFO to JFK was delayed, which put us into JFK late for our connecting flight. The connecting flight was also delayed so it turns out we made our second flight. The flight to Antigua from Puerto Rico was just plain cancelled so we had to scramble and get on a different flight which arrived hours after we intended. On our way home, the flight from Antigua to Puerto Rico was delayed (no reason given) and we waited forever at the airport. Once we finally got into Puerto Rico, we had missed our connecting flight to JFK, and ended up on a much later flight instead, which was ALSO delayed. By the time we got to JFK all flights had departed for the evening (so they said) however our luggage ended up at the SF Airport that same night. We ended up in a crappy hotel near JFK and on a flight the next morning. They gave us $20 for dinner and no other compensation for their total failure as an airline. Not one person even said "sorry for the inconvenience". The next day, our flight home was, surprise, also delayed by 2 hours. We finally made it back home and have vowed to NEVER EVER fly American Airlines again. We are trying to plan a trip to Cancun, and one of the packages has us flying AA and we are purposely moving our trip so we can fly ANY OTHER airline instead. We are going to try Mexicana this time. Fingers crossed.

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