Thomas Cook Credit Card Review

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0.9 stars
Average rating for this product is: 0.9 out of 5

From 1 rating and 20 reviews

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Guest's Review of Thomas Cook Credit Card

17th Sep 2009

Overall Rating

1 stars
  • Value for money
    1 stars
  • Loyalty scheme
    No
  • Used card for
    0 - 6 Months
  • Customer service
    1 stars

Was advised by the Thos Cook rep on the phone to take one out to pay for balance of our holiday.
Can't get a payment date to suit us - i.e. to pay at the end of the month when salary is paid in and be paid to them by the 10th say.
Also, from receipt of bill to payment date is only 10 days!!! We were stung for £12 late payment fee and £8.98 in interest last month, as it arrived when we were away on holiday.
Tried to log on this evening to email them, only to find there is NO way to do it unless you log into your account. When my details were entered,it told me I was already on the system - I don't have an Internet ID for Thos Cook - never given one!!! Was advised to ring them, line open til 10pm, but only got the automated service. Most frustrating - they are not there when we want them. They are not offering a service to me.
Had to give a star rating here but would have preferred to give a zero rating!

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LenderBalance Transfer RateBalance Transfer DurationPurchase RatePurchase DurationAPR  
Virgin Credit Card0.00%3 months16 months 2.98% or £3.00 fee3 months16.60%
BT Standard Credit Card0.00%3 months13 months 3.00% fee3 months16.90%
MBNA Platinum Plus Visa0.00%3 months13 months 2.90% fee3 months15.90%