Saga Breakdown Cover Review

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1.7 stars
Average rating for this product is: 1.7 out of 5

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Guest's Review of Saga Breakdown Cover

16th Sep 2009

Overall Rating

1 stars
  • Value for money
    1 stars
  • Customer service
    1 stars
  • Speed of response
    1 stars

I phoned and explained my car problem to a nice polite lady on the phone at Saga who told me someone would be there in just over 1 hour. At the end of that hour I had a phone call to tell me that the AA had handed my call to another firm who would be coming in 15 minutes. I then had a text message after 15 minutes telling me someone would be there in another 30 minutes! The chap who turned up was not a mechanic. He couldn't attempt to fix the problem but put my car on the truck and drove it to my regular garage. The previous breakdown cover I've had in the past always sent a mechanic. This is ludicrous.
I would have liked to know that 1. The correct story of what is wrong with the car gets to the other end of the chain and 2. sending a mechanic would be more helpful.

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