Guest's Review of Duvet and Pillow Warehouse www.duvetandpillowwarehouse.co.uk
16th Sep 2009
Overall Rating
- Value for money
Avoid duvet and pillow warehouse at all costs. How I wish I had read some of these reviews before I placed an order. I ordered a mattress topper which arrived quickly but was damaged. Sent photos as evidence but DPW wouldn't give a discount and said I had to return the product. Still waiting for parcel to be collected after 2 failed attempts. I've been told lies on the phone and had my emails ignored. Invoice didn't add up either. Ignore the apparent disounts on offer - this company appears to be out to con customers.
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DuvetAndPillowWarehouse
on 29th Sep 2009
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Duvet & Pillow Warehouse: Our policy is to refund or replace all products which are defective - it is part of our No Hassle Return Policy.
We pride ourselves on selling quality products at exceptional prices and aim to have the customer service to back this up. Apologies to the customer for the bad experience - please do contact us so that we can rectify the situation.
Yours sincerely
Adam Prowse
Director
Duvet & Pillow Warehouse
www.duvetandpillowwarehouse.co.uk