Shearings Holidays Review

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2.8 stars
Average rating for this product is: 2.8 out of 5

From 6 ratings and 73 reviews

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Guest's Review of Shearings Holidays

Overall Rating

2 stars
  • Value for money
    1 stars
  • Date of stay
    September 2009
  • Accommodation
    4 stars
  • Food
    1 stars
  • Location
    4 stars
  • Location of Hotel
    Scarborough
  • Board Basis
    Half board
  • Customer Service
    2 stars
  • Facilities
    3 stars

The New Southlands Hotel.
Self Drive.

We upgraded to a Premier room and like the refurbished common areas was clean, bright and comfortable.

Reception was very helpful but the restaurant was a disaster. Although my customer information form identified I had Multiple Sclerosis and requested a table near the restaurant entrance this was a problem and we often had to wait for a table to be re-laid although required to book a time for the evening meal.

Once in the Restaurant often our table was not fully laid and on a number of occasions we had to ask to be served. We finished our starter one evening and after 30 minutes had past needed to call a waiter to clear the plates and serve the main course.

Although the meat portions were a good size when guests on Shearings coaches were at the hotel the vegetable were mainly processed but when they left fresh vegetables were serve and the portion size increased.

The hotel may look plush but the restaurant was unorganised, help yourself items at breakfast not replenished,vegetables poor for the majority of our seven day stay.


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