National Express Coach Review

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2.3 stars
Average rating for this product is: 2.3 out of 5

From 5 ratings and 32 reviews

Thumb down 38% of users recommend this product

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Guest's Review of National Express Coach

Overall Rating

2 stars
  • Value for money
    2 stars
  • Cleanliness
    1 stars
  • Reliability
    3 stars

Very poor customer service and experience. The National Express Coach staff act as if it is their fiefdom. I have seen incidences when the driver took money from passengers without issuing a ticket. Nobody helps with the luggage and recently had interaction with a rude staff member at the Heathrow Airport station and on complaining the other staff started colluding with him...sort of a trade unionism !! There has been no reply to the complaint even after 3 weeks.


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