Guest's Review of HSBC Student Account
16th Sep 2009
Overall Rating
- Ease of Use
- Customer Service
- Overdraft Facility
Terrible banking with HSBC. I've been with HSBC for years and problems started with my student account and online banking. When I had my debit card stolen once I spoke to someoneon the phone who had no idea what I was trying to tell him about which branch to send my new card to, and with the card being sent from one wrong branch to the next it basically took a MONTH to get a card. A month without a debit card is completely impractical!
Also I've lost count of how many times my online banking has been locked and I've had two or three fraud attempts despite changing my security code several times. I used to be happy with them but not since my account became a student account. My advice would be to avoid them!!!
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