Guest's Review of AOL Broadband www.aol.com
15th Sep 2009
Overall Rating
- Value for money
- Customer Service
- Reliability
- Speed Consistency
After being a customer with AOL for 5 years I was suprised to find that my monthly charge had increased from £9.99 to £17.99. When I rang to question the reason why (I hadn't received any written notification) AOL told me it was due to the charge they were receiving from BT for renting their equipment at the exchange. The representative was rude and very quick to tell me that if I did my research I would find out that AOL were the cheapest for me. I did my research and found the only LLU operator in my exchange was O2. I checked with O2 and because I am a mobile customer with them it only cost £7.34 a month. I've rang AOL back and they won't budge on their price, so I've asked for the MAC code and will be moving to O2. Let's hope I have a better experience with them.
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