Dell Studio XPS 13 Review

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Dell Studio XPS 13
3.5 stars
Average rating for this product is: 3.5 out of 5

From 1 rating and 3 reviews

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Guest's Review of Dell Studio XPS 13 Laptop

15th Sep 2009

Overall Rating

1 stars
  • Value for money
    3 stars
  • Screen Quality
    4 stars
  • Ease of Use
    3 stars
  • Time Laptop Owned
    1 - 6 Months
  • Battery Life
    3 stars

I agree that the Dell Studio XPS laptop on paper is good looking, high spec and value for money. However, as I have begun to found with top-end Dell notebooks (having lived with a few over the years) the quality of parts and the customer service is variable. I had 3 replacements sent over a 6 month period - maybe I was unlucky...
The first one was delivered and never worked properly. After much painful service calls it was agreed that a replacement be sent. This one worked about 2 days before the hard drive failed. A new one was sent and replpaced. However once all the CDs, applications and drivers were re-installed there were many compatability issues with hardware - particulalr network/bluetooth. The network didn't appear to work properly with certain WIFI/WANS.. After 20plus service calls and two engineer visits it was agreed to send it back for another replacement. This one lasted 10 days before the screen began flickering and blue screens began to appear randomly. By this stage enough was enough and it was returned for a full refund. I have purchased a high end VAIO which although a bit more has yet to fail and I have had it 3 months. I think you get what you pay for.

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