Thomas Cook Review

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Thomas Cook go to www.thomascook.com
1.5 stars
Average rating for this product is: 1.5 out of 5

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Guest's Review of Thomas Cook

15th Sep 2009

Overall Rating

1 stars
  • Value for money
    1 stars
  • Customer Service
    1 stars
  • Have you booked through this tour operator before?
    No

We travelled with Thomas Cook to Cayo Coco, Cuba in August/September 2009. In total there were 37 of us booked over three weeks ( 20 for first 2 weeks and 17 for second two weeks with 1 week overlapping in middle). The holiday was for my sisters wedding.
The first group were delayed for 7 hours from Gatwick, the second group were delayed for 7 and a half hours from Gatwick.
On the day of the wedding there was no wedding cake ( after being asked what type of cake she would like two days previously), there was also no entertainment after having been told there would be a pianist throughout the reception.
By a miracle the first group were not delayed going home. The second group was delayed for 12 Hours.
Cherry on the cake? Being charged for drinks on the flight!

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