House of Fraser Review

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2.5 stars
Average rating for this product is: 2.5 out of 5

From 1 rating and 9 reviews

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Guest's Review of House of Fraser

15th Sep 2009

Overall Rating

1 stars
  • Value for money
    1 stars
  • Quality of service
    1 stars
  • Goods purchased & cost
    Lamps and furniture (over 400GBP)
  • Layout of shop
    2 stars

We scheduled for a Saturday delivery, the only day when we're actually in to receive it, paying an extra 20 GBP. They gave DHL the wrong date, so we never got our product! I was in waiting the whole Saturday for nothing -- and now DHL won't reschedule the delivery for a Saturday. Fraser returned our extra 20GBP, but so what? We can't receive it during the week!

This is a horrible way to treat customers. I'm never buying anything from them again, and I recommend you stay away from their online shop as well.

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