Guest's Review of Tesco Diet www.TescoDiets.co.uk
15th Sep 2009
Overall Rating
- Value for money
Signed up, site would not work on my PC, would not save the changes I made to the meal plans, generate a correct shopping list, swap button didn't work etc.
Contacted Tesco approx one hour after signing up to ask for a refund- refused- told it was a prob on my PC, browser or cookies etc- offered assistance to fix it but by this point I just wanted a refund- it was not the quick and easy diet plan I had expected.
Assumed a refund would not be a problem- don't we get a cooling off period?(my knowledge of consumer rights is pretty feeble). Tesco employee quoted text at me- apparently in the terms and conditions of the site it states we don't.
VERY disappointed in the customer service- just robots following the company line. I also believe Tesco should make it much clearer in the signing up procedure that they will not provide refunds under any circumstances.
On average, people found this review very helpful
Members' Comments onGuest's Review
vegan green
on 4th Oct 2009
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I found this review very helpful because as I too am struggling to get a refund. I joined the diet service as the website advertised a vegan option. It was only once I had paid for this "service" that I found out that the vegan menu is mostly chickpeas, peanut butter plus a few pasta dishes which are all variations on the same theme. I wanted a menu which included a cold packed lunch for the working week. Apart from the peanut butter sandwiches, I couldn't find anything which didn't need cooking. I raised this with the "diet mentor" but no suggestions were forthcoming. I asked for a refund over a week ago but haven't heard anything since. I am shocked that Tesco dare to charge for this rubbish.