Guest's Review of Bannatyne Health Clubs www.bannatyne.co.uk
14th Sep 2009
Overall Rating
- Value for money
Bannatines Redland is the absolute pits. I'm not even taking into account the cramped changing rooms and unfair booking system, which a lot of members are complaining about. The management is really unpopular with members.
Anyway, while on holiday in July I broke my leg and gave written notice as I met the terms of 6f of the membership contract (which in itself is almost impossible to satisfy - surely there must be a law against screwing over injured people?). It is almost October and Redland are still sending me letters asking for money. They have point blank refused to contact Head Office to sort it out, but say that's where they have sent my doctor's letter. I now have to write a 3rd letter and no doubt they will still be wriggling at Christmas.
They are the absolute pits for customer relations.
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