Centauro Review

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3.2 stars
Average rating for this product is: 3.2 out of 5

From 0 ratings and 13 reviews

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Guest's Review of Centauro Car Hire

14th Sep 2009

Overall Rating

1 stars
  • Value for money
    3 stars
  • Country & City of hire
    Majorca
  • Choice of vehicles
    Average
  • Date of hire (month/year)
    September 2009
  • Condition of vehicle
    Average

I was appaled by Centauro's practices even by hire car company standards; I would be embarrassed to be a representative of this company. From the off - the website I booked through said the price I was paying included a £0 XS - I arrived at the office to find I had to pay an additional 21 euros because the alledged £0 XS didn't include windscreen and tyres....not much of a £0XS then really. Secondly I was then informed that I would be charged over 60 euros for the full tank of fuel I was provided with and I should return the vehicle empty, there would be no refund for unused fuel....is it just me or does this not constitute THEFT???? I have been charged for something that I have not benefited from the use of, and I was given no option or choice in the matter. Majorca is such a small island I defy almost anyone to use a whole tank of fuel in a one week holiday - the odds were stacked against us further as the vehicle was diesel and annoyingly fuel efficient; even a drive over the hills on the road to Soller which has 57 hairpin bends did little to budge the fuel gage. After the contracts were signed and my fuel money stolen from me, I was passed a set of keys and told "Bye" - no one to show me to the car so we trapsed out suitcases round the car park in the midday heat til we found it, no one to show us around the car, any features etc, the car was riddled with damage and whilst I had a £0 XS it would have been nice for someone to explain where this damage was documented on the contract and the only explanation I could see was in Spanish. The car was cleanish but had not been fully valeted. On return of the vehicles however, someone did check the car in...fortunatly there were no issues but I would have been very unhappy if having not checked round the car to start with I was then told there was an issue. On the plus side, the shuttle bus service to the airport was very efficient.

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