American Express Centurion Black Review

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American Express Centurion Black go to www.americanexpress.co.uk
3.5 stars
Average rating for this product is: 3.5 out of 5

From 30 ratings and 105 reviews

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Guest's Review of American Express Centurion Black

14th Sep 2009

Overall Rating

3 stars
  • Value for money
    3 stars
  • Loyalty scheme
    Yes
  • Used card for
    1 year and over
  • Customer service
    3 stars

I have had the American Express Centurion card since 99 and am a Charter Member, which is supposed to be the highlest level. My fee has just increased to £1800 and this had made me take a long look at whether or not I want to continue my membership. The biggest problem historically has been poor customer service and the fact that the 'offers' on flights etc can be easily beaten on the internet. The website is also a joke. I am going to New York in a couple of weeks and there is NO info on what bars / clubs they have relationships with even though there is a specific tab for North America. I have decided to keep the card principally because the benefits really are getting better eg Gold Virgin Atlantic status means a very good chance of an upgrade worth over £1000. Also in Las Vegas I was upgraded at the Bellagio from a standard room to a 2000 sq ft suite, but ONLY when I produced the card as I had earlier been told they couldn't do anything. Travel insurance and airline lounge access are also really useful. At £600 this was a no-brainer, but I will give AMEX 1 year at the new rate before I decide whether or not to continue membership. The three things they need to improve are 1. Value for money - why book with them when they are more expensive than the internet? 2. Better access to clubs / bars - you currently need to give 48 hours notice for most places, whereas I often want to just be able to turn up. 3. Restaurants - they simply cannot get you into most places and have never been able to secure me a table to any restaurant that had told me they were fully booked (this may seem obvious, but if they are not fully booked I can make the phone call just as well as they can!)

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