Guest's Review of Shell Petrol Stations Petrol Station
13th Sep 2009
Overall Rating
- Value for money
- What type of fuel did you purchase?Diesel
- Which branch did you use?Four Oaks
- How do you rate the customer service?
The fuel was marginally higher in cost than one or two local Shell garages, but I was low on juice, so I pulled in. The wife thought it would be a good idea to put the car throught the wash, so i bought a Bronze car wash token as well.
Not a good idea. The car wash was void of soap - just water coming out slowly from the nozzles. After drying off, my car was coverered in residues. In fact it looked worse than when it went into the carwash.
The nub of this is that the member of staff insisted upon dragging me outside to watch another car go through the wash. No soap again, jets just spluttering. He assured me that this was OK/normal (apparently I'm an idiot). He didn't speak very good English so continuing to compalain was approaching the inevitable conclusion - call the Police and spend all day pointlessly arguing over a car wash. He eventually issued me with a 50% discount on the next wash. Pointless unless they have it working properly.
I won't be going back again. Shell - sort your staff out or pick them more carefully.
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On average, people found this review very helpful
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