Cattolica, Hotel Venezia Review

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2.7 stars
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Guest's Review of Cattolica, Hotel Venezia Italy

13th Sep 2009

Overall Rating

1 stars
  • Value for money
    1 stars

On first sight, all looks clean and well however, whilst the rooms are supposedly "cleaned" daily, everything is quite literally brushed under the bed - there must have been a couple of months worth of fluff and goodness knows what under our bed (including orange peel which was not ours).

Room otherwise was what I can only describe as adequate - there was just a basic bed, wardrobe and table in ours, no pics on walls or anything - oh, there was a TV but we found out at the end of our stay you had to pay to use the TV (pay for a remote control).

Bathroom was useable but again, not anywhere near as clean as you would expect from a hotel with a lesser number of stars - taps were covered in soap and scum.

Air conditioning - another extra - 10 euro's per night ...

Food, extremely basic - whilst it was okay, it was nothing like traditional Italian food - if you are planning a trip to Italy and expect to eat traditional Italian food in this hotel, you are in for a big disappointment.

There were only a couple of choices by way of meals and you had to decide what you wanted the night before - starter and main appeared to have been prepared on the premises but the desserts were bought in, pretty much as you'd buy frozen deserts from your local supermarket in the UK (in small plastic tubs) and not a tiramissu in sight.

Staff - well, what can I say - there was an Italian chap who served behind the bar - he was ignorant, rude and quite disgusting - to give you an example, my hubbie asked him about the weather one afternoon and he laughed in his face, looked at me and made an obscene gesture behind my hubbies back - I'm no prude but the gesture was disgusting.

On the leaving day, the same chap was asked "could I leave my valuables somewhere safe" ... he took them and threw them into a back room off the reception area - he was told when handing the bag over there was approx. £5 K worth of stuff in the bag and he just said "rubbish" and threw it to the ground.

The above incident was reported to a Thomas Cook rep - she took it up with one of the others he just threw his hands in the air as if to say he didn't want to know about it and it was left at that however, I will be taking matters up with Thomas Cook shortly.

So all in all, a good time in Italy but the Hotel Venezia, in my mind, is one to stay well clear of.

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