Arnold Clark, Aberdeen, Aberdeenshire Review

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0.6 stars
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Guest's Review of Arnold Clark, Aberdeen, Aberdeenshire Car Dealers

13th Sep 2009

Overall Rating

1 stars
  • Value for money
    1 stars
  • Customer service
    1 stars

Like the other reviews of Arnold Clark's Aberdeen Service Centre, my experience has been terrible.

I bought my MX-5 three years ago and the car has not disappointed - its a little cracker. When I bought the car I also bought a three year service pack - that was a mistake. Fortunately having just had the last service, I don't have to go back to them again.

When you drop off in the morning or pick-up at night there's always a queue of customers waiting - when's the busiest time of day? When might they need most staff available?

Last year I requested a pick-up - they never came for me.

This year I asked if they could call me when the car was available - they didn't! It took me several attempts to call them - again not enough staff. Having got through at 4-30 PM I was told the car was ready but it was too late for a pick-up from central Aberdeen - their drivers stop at 5-00 PM - still 30 minutes available? Anyhow a bus ride later I arrived to find the work still wasn't completed and I had to wait another 30 minutes.

They charged me for the service I'd pre-paid for and they didn't look at an issue I'd specifically asked them to look into - I was offered the chance to take the car back later but no way - I'll get my local trustworthy & competent garage to do the work instead.

As I said the car is fantastic and I am looking at replacing it but not with Arnold Clark and that goes for our Volvo Estate also. My only comfort is I'm depriving them of £50K worth of business.

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