Aspire - www.aspire.co.uk Review

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0.6 stars
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Guest's Review of Aspire - www.aspire.co.uk

11th Sep 2009

Overall Rating

1 stars
  • Value for money
    1 stars
  • Location
    Aspire Balham & Battersea
  • Used to
    Rent-Out Property

I know that property management agencies have a bad name, you never hear a good story - who has ever heard anyone say how fantastic, accessible and diligent their agency is? Well let me tell you about Aspire (the name being truly ironic). We own a flat that is leasehold, unfortunately the ground lease freeholder hired Aspire to manage the common areas, organise the building insurance, 'cleaning', etc. We have been paying them exhorbitant fees for 5 years and they cannot even organise the changing of a lightbulb. They are rude, unhelpful, try and make out they are doing you a favour if they ever even respond. It took me SIX months to get them to respond to my emails and phonecalls and we had promises galore from the 'new' property manager, he even gave us timeframes (which we'd never had the luxury of before) only to miss all those deadlines and quickly go down the same route as all his other colleagues, not answering phone calls or emails, ever. You cannot get ahold of any management at Aspire, I think they must be in the staffroom drinking tea whilst letting all calls go to voicemail.

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