Guest's Review of Virgin Holidays, www.virginholidays.co.uk
11th Sep 2009
Overall Rating
- Value for money
- Customer Service
- Have you booked through this tour operator before?No
Aug 09 Orlando, New York and Las Vegas.Lovely holiday but the after sales service was appalling,took £60 of phone calls, threats of complaints and hanging on the phone an hour demanding to speak to a supervisor and still on the day of departure my elderly parents had no tickets, and we had no vouchers for our transfers.When we got to the various airports we were met with problems as documents were wrong, some things we had to pay for again as we were refused entry onto coaches etc, leaving my parents and I sitting in an airport for 2hrs at 9pm at night after 5hrs flight.Lots of empty promises, never again will we book through Virgin. They like your money but don't bother at all once they've got it.How can Richard Branson sleep at night taking money for such a terrible service!
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