Advantage Motor Group, Lincoln, Lincs Review

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Advantage Motor Group, Lincoln, Lincs
3.1 stars
Average rating for this product is: 3.1 out of 5

From 0 ratings and 7 reviews

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Guest's Review of Advantage Motor Group, Lincoln, Lincs Car Dealers

11th Sep 2009

Overall Rating

1 stars
  • Value for money
    1 stars
  • Customer service
    1 stars

It occured that 1st time was my last as well in this garrage. I`ve booked an annual service. Lady from the Advantage Motor Group customer help desk told me that it will take an hour. After 1,5h I`ve went out just to check if maybe my car is still parked on the same place and it occured that it was still there!!! I asked lady from help desk what`s going on so she ringed to the mehanic, from that what I`ve heard guy didn`t now what car is she talking about, even when she sad that he allready took the keys from her. She appologized me and assured that it will take an hour. Ok. I went outside just to check if there will be anybody to pickup my car from parking space. It took 10 min before somebody arrived. After one hour all was done so I took car home.(3 hours in total) At home it occured that car is dirty an it was written on their website that they are washing car for free when you are servicing car there. I`ve called them and because it was too late I`ve sad that I will come back toomorow. Another thing that was worrying me was lack of any proof from them that they have checked my car for any faults(health check). I went there on next day, there wasn`t any problem with car wash, they`ve admitted that it was their fault and they`ve taken keys to do a wash up. I`ve asked what about this car health check, could they explain me what has been done. Lady was surprised that nobody gave me car health check papers and started to look for it. So I was waiting, in that time my car came back from washing. I went out to check how did they cleaned it and I saw a car mechanic with a piece of paper doing THE CAR HEALTH CHECK ON A PARKING!!!Lady from the customer help desk sad that they haven`t done that yesterday so somebody is doing that now!!! SHE ADMITTED!!! And were it was done? Not in the garrage but ON THE GROUND!!! THAT IS ANNUAL CAR HEALTH CHECK!!! I had it enough and I went out. It all happened in LINCOLN centre.

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