E and L Pet Insurance Review

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0.5 stars
Average rating for this product is: 0.5 out of 5

From 2 ratings and 245 reviews

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Guest's Review of E and L Pet Insurance

10th Sep 2009

Overall Rating

1 stars
  • Value for money
    1 stars
  • Customer service
    1 stars
  • Have you made a claim?
    Yes

My dog had an operation on his leg at the end of June which cost over £1300, like most people these days I don't have that amount of money spare and paid the vet with my credit card. I have been phoning at least once a week since then. I have been told my claim has been approved but it is now with their payments department and I'll just have to wait my turn, they will not tell me when I will get payment or put me through to anyone who will tell me. I asked for the regulators address today which they would not give me and said I had to make official complaint to them first, which will be in the post to them tonight.

This is the worst customer service I have ever experienced. I wouldn't even give them 1* Anyone looking for pet insurance STAY WELL CLEAR of E and L

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