amandagav's Review of Singapore Airlines
10th Sep 2009
Overall Rating
- Value for money
- Flight From - ToLondon to Bali via Singapore
- Flight on time?
- Comfort on flight
- Flight DateAugust 2009
- Ticket classEconomy
- Customer service
- Quality of food
I was excited to fly Singapore Airlines based on all the hype about it being a 5-star airline, etc. I found that in reality it was no better than most other airlines. It was my honeymoon to Bali, so I was having dreams of getting an upgrade. This of course didn't happen, but when I went to check in 48 hours in advance for the return trip, there weren't even 2 seats available together! I phoned Singapore Air's office in Bali and I had to try several times over 2 days for them to even pick up and then I was just told, sorry the flights are full, can't help you, ask at the airport. We ended up not arguing and sitting apart on the Bali-Singapore leg of the flight, but really wanted to sit together for the 12 hour Singapore-London flight. At the airport in Bali we were told that they can only help us at the airport in Singapore. Finally a supervisor took us aside and did find us seats together in the end. But it was painful and as we had spent over £950 each on the flights, I expected seats together at a minimum. On a positive note, the flights were on time and the in flight service and food were fine, but not exceptional.
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